Massini: ‘We’re heading in the right direction’ on aims

Penn State Effectively being CEO Steve Massini despatched the following electronic message to employees Tuesday regarding the nicely being system’s organizational aims.

Costly Colleagues,

We’ve had tons to have a superb time this earlier month.

Milton S. Hershey Medical Center marked a milestone birthday. The ultimate steel beam was put in place at Lancaster Medical Center. Holy Spirit Hospital and its 28 outpatient practices joined Penn State Effectively being, and easily last week, we opened our long-awaited enlargement at Penn State Youngsters’s Hospital.

And we did this amid a pandemic – wow!  This was actually a employees effort.  I am so proud of what all of you’ll have accomplished and I proceed to be excited regarding the future.

We have got 2,500 new employees this month, so I want to revisit our organizational aims for this fiscal yr and share the hyperlink to our first quarter outcomes. I moreover want to let you understand a few change we made to our mission and imaginative and prescient statements. Penn State Effectively being’s mission is to reinforce the nicely being and well-being of the people of Pennsylvania and previous, and our imaginative and prescient is to be Pennsylvania’s most trusted nicely being care provider. To get there, we would like a roadmap – and that’s the place our organizational aims come into play.

Listed beneath are our fiscal yr 20/21 aims:

Prime quality & Safety:

  • Reduce our hospitals’ vital safety event expenses by 2%
  • Enhance the proportion of Medicare victims receiving their annual wellness go to at our group outpatient practices from a pre-COVID baseline of 59% to 61%

Affected individual Experience:

  • Enhance affected individual satisfaction scores all through our hospitals and outpatient practices by 2% 

Employee Experience

  • Create a further numerous workforce and inclusive custom

Financial Effectivity

  • Get hold of a Penn State Effectively being working margin of two%

After we current protected, high-quality care, our victims have larger nicely being outcomes. As soon as they’ve a optimistic experience with us – from the second they title to schedule an appointment until they pay their closing bill – it shapes the best way during which they view our nicely being system, what they inform others about us and it, too, can impact their nicely being last consequence. Our workforce is the center of our group, so we want to recruit and retain top-of-the-line people and create a convention that empowers all of us to realize our fullest potential. And, we would like a margin that allows us to spend cash on our victims, people and our purposes.

You probably can study further proper right here about our organizational aims and our first quarter outcomes. We’re heading in the right direction on most of these aims. It’s important to note that Holy Spirit hospital and outpatient practices isn’t going to be included on this fiscal yr’s outcomes as integration stays to be underway.

Furthermore, our board of directors amended Penn State Effectively being’s mission and imaginative and prescient statements not too way back to include our dedication to supply victims with culturally responsive care. You probably can study the entire statements proper right here. Our communities have gotten further numerous, and as soon as we current care that respects and honors the influences which will impact each affected individual’s nicely being – along with their language, beliefs, attitudes, behaviors and life experiences – we assemble perception. We break down limitations. We empower honest, open communications. And, we come nearer to fulfilling our mission and imaginative and prescient.

Sooner than I shut, I invite you to affix Penn State Effectively being leaders at noon Wednesday for our subsequent metropolis hall. COVID circumstances are rising as soon as extra. As we head into the holidays, it’s important that we keep diligent in following safety options at work and at home. On the town hall, we’ll talk about our plans to proceed supporting our victims and workforce all through this pandemic. If you happen to want to submit a question ahead of time, please ship it to [email protected]

Thanks for all that you just simply do.

Steve Massini
Chief Govt Officer